We mystery-call your practice 3 times, score your team on 10 criteria, and show you exactly where calls are falling through. No recordings needed. Takes 72 hours.
Limited to 50 practices. No credit card.
The Problem
Every missed call is a patient who called you first — and booked somewhere else. Every fumbled greeting is revenue that walked out the door. Most practices have no idea how often this happens.
The 3-Call Scorecard
Three real, realistic calls — placed at three different moments — that quietly reveal exactly where patients are slipping through.
We call during open hours as a prospective patient. We listen, engage, and score how your team responds.
Greeting · Price handling · Booking attempt · Contact capture
We call after closing. Does someone pick up? Voicemail? An auto-text? Or silence?
Answer rate · Voicemail quality · Coverage · Alternate channels
We leave a name and number but don't book. Then we wait. Does anyone reach back out?
Speed · Method · Persistence · Recapture
Sample Report
Designed to be read by a practice manager, shared with a dentist, and handed to the front desk team. One clear score. One short action plan.
| Priority | Action | Impact |
|---|---|---|
| P0 | Add same-day callback for missed calls | $4,200/mo |
| P1 | Train front desk on price-question script | $1,800/mo |
| P2 | Set up after-hours auto-text response | $1,200/mo |
Why It Matters
of people respond to a postcard. 0.12% respond to email. Direct mail is 36× more effective for reaching patients who stopped coming in.
more likely to convert when someone responds within 5 minutes. Speed matters.
in recovered revenue in year one from reactivating just one patient at $1,500/year value.
Free — Limited to 50 Practices
Tell us where to call. We'll handle the rest. Your Phone Performance Report arrives in 72 hours. No credit card. No obligation.
🏆 Founding Member
The first 50 practices that claim a scorecard are invited into our founding member program — permanent priority access and our best rate, locked in for life.
FAQ
Three mystery calls to your practice: one during business hours (testing greeting, price handling, booking, and contact capture), one after hours (testing voicemail and coverage), and a 48-hour wait to see if anyone follows up. We then send you a Phone Performance Report with your score on 10 criteria, specific coaching notes, and your estimated monthly revenue lost.
Not at all. The calls sound like any other patient inquiry — brief, polite, and realistic. Your team won't know it's an audit, which is the point. We never push to actually book, and we never use real patient information.
You read it, share it with your team, and decide what to do. There's no sales call, no obligation, no upsell required. Many practice managers use it as a coaching tool with their front desk staff.
Your practice details and the report are confidential. We don't share, resell, or publish your scores. You can request deletion at any time and we'll remove everything within 48 hours.
We're limiting the free audit to the first 50 practices. Everyone who claims a scorecard during this window is invited into our founding member program when we open up the full service — at a permanently reduced rate. No commitment required to claim your audit.
Limited to 50 practices. No credit card.